Do not read if you are a Doctors receptionist - this will surely offend!
2 weeks ago I got the letter from the hospital about my hearing aids. As you know I was so excited and am pinning lots on these little gems not just about regaining hearing. Well at the bottom of the letter it said to get my ears checked at the docs so I dutifully rang and explained what I wanted.
" The nurse checks ears and she cannot see you until the 30th" Said the helpful (?) receptionist. "But my appointment is on the 28th" I say. "Well there is no appointments with the nurse until the 30th" is the reply. "so what do I do? "I ask. "Cancel the appointment and make another" I am told. "But I have waited 10 weeks for this appointment !" I say. "Well the nurse cannot see you until the 30th" "Right can I make an appointment to see the doctor I say" "No the doctor does not check ears"????
So armed with this totally stupid conversation I contact the hospital. "Dont worry come anyway" I am told - phew thinks I.
So there I am all eager and 45 minutes early. Gets in and - "Im sorry your ears are blocked. We cant fit them today"!
At this point I dont know whether to laugh or cry (only had 3 and half hours sleep last night so feeling fragile anyhow). So the lovely chap checks the appointments. - I can have one for 8-15am on Wednesday can I get them syringed before then?
I laugh nervously then hysterically before recounting my receptionist encounter. Poor fella must have thought I was totally mad. So rang the docs to be told there are appointments for tomorrow but I cannot have one unless I ring at 8am.........
Oh my goodness no wonder the NHS is costing so much money.
I will keep you posted - am now off to lie in a darkened room and think of revenge tactics on doctors receptionists!